As a result of UCU intervention and following our letter to UEB raising a number of issues related to changes to the expenses claims process, we received this response from management. Management has taken on board some of our points and improved the process as a result. We have some remaining concerns that we will follow up with management. Colin Berry (executive committee member and dep rep for the School of Biosciences) is leading on this. If management had followed good practice and consulted with us from the start, it would have avoided time wasted by both sides and we will urge them again to consult with us whenever changes like these occur.